Organizations do an excellent job of promoting good technicians into management positions.           The problem is most stop right there.  The newly appointed manager was an excellent technician, and as a manager knows how to get those reports in on time; but can he o...

This video is a portion of a training provided for employees of the State of Illinois.

Emotional intelligence is sometimes referred to as common sense.  I once heard an elderly woman say, “Common sense ain’t common”.  She was right.  If common sense were common, there w...